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Privacy policy

City Order Privacy Policy

Last Updated: 06.06.2025

1. Introduction

City Order ("we", "us", or "our") operates a food delivery platform connecting users, restaurants, and delivery partners in Myanmar. We are committed to protecting your privacy in compliance with:

  • Myanmar’s Data Protection Law (if applicable)

  • General international standards (e.g., GDPR principles where relevant)

By using our app/website, you agree to this policy.

2. Information We Collect

A. Personal Information

  • User Data: Name, phone number, email, delivery address, payment details.

  • Order Details: Food preferences, transaction history, feedback.

  • Device Data: IP address, device ID, location (with consent), cookies.

B. From Delivery Partners & Restaurants

  • Business registration details, information, location tracking during deliveries.

3. How We Use Your Data

Purpose Examples
Service Delivery Processing orders, real-time tracking
Payments Secure transactions via third-party gateways (e.g., Wave Money, KBZPay)
Improvements Analyzing trends to enhance user experience
Marketing Promotional offers (opt-out available)
Legal Compliance Fraud prevention, tax obligations

4. Data Sharing & Disclosure

We may share data with:

  • Restaurants/Delivery Partners: Necessary for order fulfillment.

  • Payment Processors: Strictly for transaction completion.

  • Government Authorities: Only if legally required in Myanmar.

  • Third-Party Services: Analytics providers (e.g., Google Analytics) with anonymized data where possible.

5. International Data Transfers

Data may be processed outside Myanmar (e.g., cloud servers in Singapore). We ensure safeguards like:

  • Standard Contractual Clauses (SCCs)

  • Encryption during transfer

6. Security Measures

  • Technical: SSL encryption, regular security audits.

  • Administrative: Restricted staff access to sensitive data.

7. Your Rights (Myanmar Users)

You may:
✅ Access, correct, or delete your data via app settings.
✅ Withdraw consent for marketing communications.
✅ Request data portability (where feasible).
❌ Note: Some requests may be limited by legal obligations.

8. Cookies & Tracking

We use cookies for:

  • Session management (e.g., login persistence).

  • Analytics (opt-out via browser settings).

9. Children’s Privacy

Our platform is not intended for users under 13. Parents may contact us to remove unintentionally collected data.

10. Changes to This Policy

Updates will be posted on this page with a revised "Last Updated" date. Continued use constitutes acceptance.

11. Contact Us

For privacy-related inquiries in Myanmar: